Digital customer experience drives brand loyalty, competitive advantage, and business growth. Catchpoint provides true end-to-end visibility to ensure flawless user experiences in the entire service delivery chain.
A digital experience refers to a collection of digital interactions between a business and its customers. Every digital touchpoint a customer has with an organization impacts the overall customer experience and shapes their perception of the organization. Therefore, digital experience monitoring serves as the cornerstone of customer engagement, fostering brand loyalty and driving competitive advantage.
Understanding the performance of complex, distributed apps and web services is challenging. End users have to be able to access services and workplaces whenever they need, wherever they are - and get an experience they enjoy. Understanding only part of the digital environment isn't enough. You need complete visibility into every layer of the service delivery chain, from the end user’s point of view, to track real-world experience.
Anticiper, mesurer et mettre le doigt sur les problèmes pour les résoudre rapidement.
Une excellente expérience numérique repose sur un ensemble de services externes que vous ne contrôlez pas directement. Pour atteindre ce niveau d'expérience, il faut pouvoir observer en permanence ces services à partir d'un maximum de points de vue différents, afin d'avoir une vue d'ensemble et de garantir leur fiabilité, leur disponibilité et leurs performances.
Catchpoint’s Customer Experience solution is powered by the world’s largest independent observability network, monitoring performance from over 2,600 vantage points. The world’s most recognizable brands use Catchpoint to catch issues across their Internet Stack before they impact their business.
Catch issues across the Internet Stack and ensure superior digital customer experiences.
Deliver reliable, resilient digital experiences by catching issues at the source with actionable intelligence and reduce the frequency, duration, and impact of incidents.
Validez objectivement que vous répondez aux attentes des clients grâce à des rapports SLA indépendants.
Identifier rapidement les problèmes lorsqu'ils surviennent - pour rester fiable même lorsque le cloud est en panne.
Évaluer les fournisseurs en utilisant le réseau d'observabilité mondial le plus étendu du secteur, avec des milliers de points de vue sur les fournisseurs de services en nuage et non en nuage.
David Gonzalez
Directeur des opérations techniques
Ensure the resilience of your Internet Stack with deep visibility into every aspect of the Internet that impacts your business.
We get Catchpoint alerts within seconds when a site is down. And we can, within three minutes, identify exactly where the issue is coming from and inform our customers and work with them.”