Assure digital experiences for healthcare
From EHR access to telemedicine and connected medical devices, Internet Performance Monitoring (IPM) ensures seamless, reliable digital experiences—helping healthcare providers detect and resolve issues before they disrupt life-critical services.
Top 5 Use Cases for Healthcare Organizations
.avif)
Electronic Health Record Reliability
Fast, reliable access to EHR systems like Epic, Cerner, and MEDITECH is critical for care delivery. Any delay or outage risks patient safety and clinical efficiency.
- Catchpoint IPM monitors EHR access across networks, identity providers, DNS, and third-party APIs to ensure seamless point-of-care connectivity.
- Impact: Prevents disruptions at the bedside, supporting timely diagnoses and treatment.
Critical Medical Device Connectivity
Connected devices such as ventilators, MRI machines, and infusion pumps rely on uninterrupted network performance. Latency or packet loss can compromise patient care.
- Catchpoint IPM detects protocol failures, latency spikes, and packet loss across IoMT environments to keep medical devices online.
- Impact: Ensures real-time patient monitoring and safe, continuous care delivery.
Patient Portal Performance
Patients expect smooth access to portals for viewing test results, scheduling visits, or managing bills. Poor performance frustrates patients and raises support costs.
- Catchpoint IPM simulates patient journeys from multiple locations and devices, identifying errors or slowdowns before they reach users.
- Impact: Improves patient satisfaction scores while reducing call center spikes.
Remote Patient Monitoring & Telemedicine
Telehealth sessions and wearable devices depend on continuous data flows. Network issues can interrupt care and reduce treatment effectiveness.
- Catchpoint IPM identifies routing failures, streaming errors, and last-mile connectivity issues in real time.
- Impact: Keeps virtual care sessions smooth and remote monitoring uninterrupted.
Cloud & SaaS App Incident Response
Healthcare SaaS platforms depend on multiple external services. Outages are hard to trace but can immediately affect patient-facing systems.
- Catchpoint IPM maps the Internet stack end-to-end, pinpointing issues in CDNs, APIs, cloud zones, or routing paths—even outside your direct control.
- Impact: Accelerates incident resolution, minimizing downtime for mission-critical health apps
Fast, reliable access to EHR systems like Epic, Cerner, and MEDITECH is critical for care delivery. Any delay or outage risks patient safety and clinical efficiency.
- Catchpoint IPM monitors EHR access across networks, identity providers, DNS, and third-party APIs to ensure seamless point-of-care connectivity.
- Impact: Prevents disruptions at the bedside, supporting timely diagnoses and treatment.
Connected devices such as ventilators, MRI machines, and infusion pumps rely on uninterrupted network performance. Latency or packet loss can compromise patient care.
- Catchpoint IPM detects protocol failures, latency spikes, and packet loss across IoMT environments to keep medical devices online.
- Impact: Ensures real-time patient monitoring and safe, continuous care delivery.
Patients expect smooth access to portals for viewing test results, scheduling visits, or managing bills. Poor performance frustrates patients and raises support costs.
- Catchpoint IPM simulates patient journeys from multiple locations and devices, identifying errors or slowdowns before they reach users.
- Impact: Improves patient satisfaction scores while reducing call center spikes.
Telehealth sessions and wearable devices depend on continuous data flows. Network issues can interrupt care and reduce treatment effectiveness.
- Catchpoint IPM identifies routing failures, streaming errors, and last-mile connectivity issues in real time.
- Impact: Keeps virtual care sessions smooth and remote monitoring uninterrupted.
Healthcare SaaS platforms depend on multiple external services. Outages are hard to trace but can immediately affect patient-facing systems.
- Catchpoint IPM maps the Internet stack end-to-end, pinpointing issues in CDNs, APIs, cloud zones, or routing paths—even outside your direct control.
- Impact: Accelerates incident resolution, minimizing downtime for mission-critical health apps
Pourquoi choisir Catchpoint?
Catchpoint is the market leader in Internet Performance Monitoring, trusted by healthcare organizations worldwide to:
Détecter et résoudre les incidents de manière proactive
Protect patient and doctor experience and ensure timely care by identifying and resolving issues in your Internet Stack before they impact your operations.
Optimiser en permanence les performances
Deliver fast, reliable healthcare professional and patient experiences across all digital touchpoints and locations — from portals to APIs to mobile applications
Respecter scrupuleusement des niveaux de service rigoureux
Access 36+ months of detailed metrics storage, enabling long term analysis of historical performance data and trends.
Soutenir efficacement l'excellence opérationnelle
Donnez à vos équipes les outils et les connaissances dont elles ont besoin pour maintenir un haut niveau de performance et de résilience.
Contrôler de manière impartiale les expériences numériques
Gain unbiased visibility from a cloud-neutral, independent provider to ensure proper monitoring of cloud services, internal networks, external systems, APIs, and ISPs.
La surveillance de la performance de l'Internet renforce votre résilience numérique
Surveillance améliorée des performances
Nos solutions IPM fournissent des informations en temps réel sur les performances de vos applications critiques, garantissant ainsi une fonctionnalité et une expérience utilisateur optimales.
Résolution proactive des problèmes
Identifiez et résolvez les problèmes potentiels - avant qu'ils n'affectent vos clients - afin de minimiser l'impact des incidents et d'améliorer la fiabilité.
Analyses complètes
Nos outils d'analyse avancés vous permettent d'obtenir des informations approfondies sur les performances de votre application et de votre pile Internet, afin de vous aider à prendre des décisions éclairées.
Visibilité pour l'utilisateur final
Grâce au plus grand réseau mondial d'observabilité, vous pouvez surveiller où se trouvent vos utilisateurs et comment ils se connectent, et corriger rapidement les problèmes dans plus de 105 pays.
La plateforme Catchpoint IPM
Healthcare IPM FAQs
Internet Performance Monitoring (IPM) is a comprehensive solution designed to ensure the reliability and performance of digital services. For healthcare organizations, it helps monitor and optimize the performance of critical systems such as Electronic Medical Records (EMRs), imaging tools, patient portals, and payer integrations, ensuring 24/7 uptime and reducing latency.
By ensuring that healthcare systems are always online and performing optimally, Catchpoint IPM helps reduce delays in accessing patient records, diagnostic images, and other critical information. This leads to faster and more accurate patient care, enhancing overall patient outcomes.
Yes, Catchpoint IPM helps healthcare organizations comply with regulations by ensuring that digital systems are reliable and secure. It provides detailed monitoring and reporting capabilities that can be used to demonstrate compliance with healthcare standards and regulations.
Catchpoint offers dedicated support for healthcare clients, including 24/7 technical assistance, proactive monitoring, and regular performance reviews. Our team works closely with healthcare organizations to ensure that their digital systems are always performing at their best.
Healthcare organizations can get started with Catchpoint IPM by scheduling a consultation with our team. We will assess their current digital infrastructure, identify areas for improvement, and develop a customized monitoring and optimization plan to meet their specific needs.